Frequently Asked Questions
Answers about ordering, delivery, materials and service
Is there a minimum order quantity?
No — we deliver from 1 piece. Volume discounts apply automatically from 10 chairs or 5 tables. Tier pricing is shown on every product page.
How long are delivery times?
Stocked items: 5–10 working days Germany-wide. Custom-made furniture: 4–8 weeks depending on materials and complexity.
Do you offer custom-made furniture?
Yes, every product can be customised — fabrics, wood, colours, dimensions. Personal consultation in our Berlin showroom or via video call any time.
Are your products B1 fire-rated?
Upholstered items are available with B1 fire-rating certification on request. This is mandatory in many hospitality settings — we ship the certificates with your delivery.
Do you deliver across Germany?
Yes, throughout Germany. Delivery costs €0.80–1.00 per kilometre from Berlin. Assembly is optional and quoted separately.
Can I visit your showroom?
Of course. Our Berlin-Neukölln showroom is open Mon–Fri 9–18 and Sat 10–16. An appointment makes consultation easier — Düsseldorf opens soon.
Which payment methods do you accept?
Bank transfer (advance), cash on delivery and PayPal. For custom orders we usually arrange a 30–70% deposit, balance due before shipment.
Do you offer special terms for architects and planners?
Yes. Architects, interior designers and hospitality planners benefit from partner conditions, technical drawings, 3D visualisations and material samples. See our Partner page.
Can you furnish an entire restaurant?
Yes — full fit-outs from 20 to 300+ seats. From floor planning through material selection to assembly, all from one source.
How do I choose the right furniture?
We recommend a no-obligation consultation in the showroom or via video call. Based on your space, seat count and concept we develop a proposal including material samples.
What happens after I submit a request?
Within 24 hours an advisor contacts you with follow-up questions or an initial quote. Complex projects receive a detailed quote within 3–5 working days.
What about outdoor furniture for terraces?
We carry weatherproof chairs, tables and benches in aluminium, HPL and treated wood for year-round use. UV-resistant, salt-air-suitable (beach bars) and stackable for storage.
Question not listed?
We'll happily answer your question personally. Call us or send a message.
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